Privacy Policy
Onsite Tech Pty Ltd
Last updated: 14/03/2026
Onsite Tech Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or purchase products from us.
By using our services or website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal information when you:
• book a service or call out appointment
• purchase products through our website or store
• contact us by phone, email, or online forms
• subscribe to newsletters or updates
• interact with our website
The information we may collect includes:
• name
• phone number
• email address
• billing and delivery address
• payment information
• device details related to repair services
• account login information for our website (if applicable)
We only collect information necessary to provide our services and operate our business.
2. Device Data and Privacy During Repairs
When providing repair or diagnostic services, Onsite Tech may need temporary access to your device.
Devices may contain personal information such as:
• photos
• documents
• emails
• messages
• saved passwords
• account information
• other personal or business data
We take the privacy of this information seriously.
Our technicians will only access data that is necessary to diagnose or resolve the issue. We do not intentionally view, copy, store, or share personal data contained on customer devices unless required to perform the requested service.
Customers are encouraged to back up important data before any repair or diagnostic work is performed.
While we take reasonable care when handling devices, Onsite Tech cannot guarantee the preservation of data during repair processes, especially where devices are already damaged.
3. Account and Password Assistance
In some cases, customers may request assistance with:
• account recovery
• password resets
• securing compromised accounts
• recovering access to devices or services
Where login credentials are provided to assist with this process, the information will only be used for the specific purpose requested and will not be stored or reused.
Customers should update their passwords after assistance has been completed.
4. Website Data Collection
When you visit our website, certain information may be collected automatically to improve performance and security.
This may include:
• IP address
• browser type
• device type
• pages visited
• referring websites
• website usage data
This information helps us understand how visitors use our website and improve the user experience.
5. Cookies
Our website may use cookies or similar technologies to:
• improve website functionality
• remember user preferences
• analyse website traffic
• support ecommerce functionality
Cookies do not give us access to your computer or personal files.
You can choose to disable cookies through your browser settings if you prefer.
6. Online Store Purchases
When making a purchase through our website, we may collect information necessary to process and deliver your order.
This may include:
• name
• contact details
• shipping address
• billing details
• order history
Payments are processed through secure third party payment providers. Onsite Tech does not store full credit card details.
7. How We Use Your Information
We use personal information to:
• provide repair and technical support services
• process orders and deliver products
• communicate with customers about services or purchases
• respond to enquiries or support requests
• improve our services and website
• comply with legal and regulatory requirements
We do not sell or rent personal information to third parties.
8. Sharing Information
Your information may be shared with trusted service providers where necessary to operate our business. This may include:
• payment processors
• delivery and courier services
• software platforms used to manage bookings and orders
• website hosting providers
These providers are required to handle information securely and only for the purpose of providing their services.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
• secure systems and software
• restricted access to customer data
• secure website connections
• industry standard security practices
Despite these measures, no method of data transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain customer information only as long as necessary for:
• providing services
• maintaining business records
• legal or regulatory requirements
• resolving disputes
When information is no longer required, it will be securely deleted or anonymised where practical.
11. Access to Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate or outdated, you may request corrections.
Requests can be made by contacting us using the details below.
12. Third Party Links
Our website may contain links to third party websites. Onsite Tech is not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any external sites they visit.
13. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, technology, or legal requirements.
The latest version will always be available on our website.
14. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Onsite Tech Pty Ltd
Email: info@onsitetech.com.au
Phone: 1300 411 349
Website: www.onsitetech.com.au